Atlas FintechFinancial Services
A support copilot that cut first-response time by 38%
We built a secure, retrieval-augmented assistant on top of their help desk and product docs — deflecting routine questions and drafting agent replies in real time.
38%
Faster first response
30%
Queries auto-resolved
6 wks
To live pilot
The engagement
01
The challenge
Legacy tooling and fragmented data were holding financial services back. Atlas Fintech needed to move a metric that mattered — not run a science project.
02
Our approach
A focused discovery to find the highest-leverage opportunity, then a senior pod — strategy, design, data, engineering — building toward production from day one.
03
What we built
A cohesive system combining RAG, LLM, Security, wired into their existing stack with reliability and explainability built in.
04
The outcome
Clear, measurable impact within months — plus a durable capability the Atlas Fintech team can run and extend on their own.